FAQs

Frequently Asked Questions

How do I book?

Getting started is simple. Head to our Contact page and share your event date, location, and the experience you have in mind. We'll come back to you to confirm availability and talk through everything you need.

Do I need to pay a deposit?

A £150 deposit is required to secure your booking, payable upon confirmation. Your remaining balance is then due 14 days before your event date.

For bookings made within 14 days of your event, the full amount is required at the time of booking.

Is my deposit refundable?

Yes — your deposit is fully refundable if you cancel more than 14 days before your event. Refunds are processed back to your original payment method and typically arrive within 2–5 working days.

Unfortunately, we are unable to offer refunds on deposits for cancellations made within 14 days of the event.

Can I change my booking date?

Of course — life happens! We're happy to transfer your booking to a new date, subject to availability. We'd just ask that you let us know as soon as possible so we can do our best to accommodate you.

Do you accept last-minute bookings?

We do! Short-notice bookings are welcome, subject to availability. Please note that for any booking made within 14 days of your event, the full payment will be required upfront at the time of confirmation.

Do you cater for dietary requirements and allergies?

The safety and wellbeing of your guests is important to us. If any of your guests have allergies or dietary requirements, it is essential that you inform us prior to your event so we can advise accordingly. Please note that The Fancy Treat Co. accepts no responsibility for any allergic reactions where we have not been made aware in advance.

Can you create a bespoke cart experience?

Absolutely — this is one of our favourite things to do. Whether you have a specific theme, a unique treat in mind, or a vision that's entirely your own, we'd love to bring it to life. Get in touch and let's make it happen.

How many guests can you cater for?

Our experiences are designed for up to 30 guests as standard. If you're hosting a larger event, drop us a message and we'll see what we can do.

What areas do you cover?

We're London-based and cover most of the city and its surrounding areas. If you're unsure whether we travel to your location, send us a message and we'll be happy to confirm.

Do you require access to power?

Our Hot Crumble Cart and Mini Pancake Cart do require access to a plug socket at your venue. Please ensure one is available before booking. If you have any concerns about this, just let us know and we'll work through it with you.

What happens on the day?

Our team will arrive ahead of your start time to set everything up — so all you need to do is enjoy it. We take care of the full setup and clear-down, leaving your space exactly as we found it.